Voiding a Gift Card Sale

You can void a gift card sale that has not yet gone through Batch Close by processing a gift card void. To reverse a gift card sale that is in a closed batch, you must process a return instead.

NOTE: If you are operating  the PAYD Pro PlusTM In-Store in a multi-lane environment, only gift card transactions that are in the open batch of the POS in use can be voided.

To find the original sale:

1. On the POS view Transactions button panel, click Void/Return.

The Void/Return - Sales Search screen appears.

2. Scan the receipt barcode or enter the Sale ID in the Search textbox and click the Search button ().

The matching sale appears on the screen.

NOTE: For detailed help, see Finding the Original Sale.

3. Void the sale following the instructions below for integrated merchants or non-integrated merchants.

Integrated Gift Card Voids

If your PAYD Pro Plus system is integrated with the Moneris® payment processing solution, and you are using the Moneris Gift Card program, you will be processing integrated gift card voids.

To void an integrated gift card sale:

1. On the Void/Return - Sales Search screen, click the sale's Void button.

NOTE: If a sale does not have a Void button, it cannot be voided. If the sale has a Return button, you can process a return instead.

2. When prompted, click Yes.
   The Gift Card Void Transaction popup appears displaying the gift card sale transaction information.

3. Choose your card entry method:

   • If the gift card is present:

   • 1. Click the Insert/Swipe button.

     2. When prompted, swipe the gift card on the PIN Pad.
        On the screen, a Gift Card popup appears.

     3. Key in the card's 3-digit CVC code into the CVC code field, then click Next.

     4. Proceed to step 4.
        OR

   • If the gift card is not present:

   • 1. Click the Manual button.

     2. Click inside the Card Number field and manually key in the gift card number of the card used in the original transaction.

     3. Click the Void button.
        The Gift Card popup appears.

     4. Enter the card's 3 digit CVC code into the CVC code field and click the Next button.

     5. Proceed to step 4.

4. The system processes the gift card void and returns to the POS view.

Non-integrated Gift Card Voids

If your PAYD Pro Plus system is not integrated with the Moneris payment processing solution, and you are not using the Moneris Gift Card program, you will need to process gift card void transactions separately on your non-integrated terminal in addition to processing them on PAYD Pro Plus.

To void a non-integrated gift card sale:

1. On the Void/Return - Sales Search screen, click the sale's Void button.

NOTE: If a sale does not have a Void button, it cannot be voided. If the sale has a Return button, you can process a return instead.

2. When prompted, click Yes.

The Gift Void Transaction popup appears displaying the original Authorization ID and the amount to be voided.

3. Process the transaction on your terminal as you would normally, making a note of the Auth ID.

4. On the Gift Void Transaction popup, enter the Auth ID and click Void.

The cash drawer opens, a void receipt prints and the popup displays the amount of the void.

NOTE: Your system may behave differently depending on how receipt options were configured.

If the gift card void transaction is declined:

1. Attempt to process the transaction on the non-integrated terminal again in case of input error.

2. If still unsuccessful, click the Close button at the bottom of the popup to cancel the void.

The popup closes and you are returned to the POS view.

3. Refund the customer by processing an independent refund. For more help, see Processing an Independent Refund.

Related Topics:

Transacting a Return: Quickview

Configuring Merchant Receipt Options