Problem
Solution
The Customer Display is not connecting to the primary iPad.
There could be a couple of potential issues. Check the following:
● Are the iPads both on the same WiFi network?
● Is the Customer Display iPad synced to a different primary iPad?
● Be sure that you know the names of the primary and secondary iPads.
To determine the WiFi network to which the iPad is connected:
-
From the iPad’s home screen, tap Settings (
). -
In the Settings screen, look for the setting labelled as Wi-Fi, and confirm the name of the network to which it is connected. If necessary, connect to a different network.
To learn the iPad’s name:
-
From the iPad’s home screen, tap Settings (
). -
In the Settings screen, tap General.
-
On the right pane, look for the Name.
If your iPads are both on the same network, and you have confirmed the names, return to the sync instructions.
The Customer Display iPad is stuck at the “Getting started…” screen.
-
Close both the PAYD Pro Plus App and the Customer Display App.
-
Log in to the PAYD Pro Plus App.
-
Launch the Customer Display App.
-
Try to sync the Customer Display App with the PAYD Pro Plus App again.
If the Customer Display App remains stuck at the “Getting started…” screen, do the following to remove and reconnect to the secondary iPad.
-
Log in to the PAYD Pro Plus App on the primary iPad.
-
On the Sale screen, tap the Settings icon (
). -
On the main menu, tap Configuration.
-
In the Configuration screen, tap Devices.
-
In the CUSTOMER FACING DISPLAY section, tap Connect beside the name of your iPad.
-
In the Customer Facing Display Connect popup, tap Remove beside the name of your iPad.
-
Tap Save at the top of the popup.
-
Tap Close at the top of the popup.
Begin syncing the iPads again following the steps in the Synching the Customer Display App with the PAYD Pro Plus App.