You can suspend a sale while it is in progress (i.e., put it on hold) and return to it at a later time (i.e., resume it). Sales are suspended and resumed through the Transactions button panel in the POS view. While a sale is suspended, PAYD Pro PlusTM stores all information about the sale and you can transact other sales, refunds and voids.
NOTE: Before suspending or resuming a sale, see the important notes below.
NOTE: Transactions can be suspended on the PAYD Pro Plus Mobile App and resumed in the POS view, and vice-versa; transactions can be suspended on the POS view and resumed on the PAYD Pro Plus Mobile App. For more information, refer to Suspending and Resuming Transactions (Mobile).
Process the transaction: assign a customer (optional), add products to the bill, adjust quantities or prices, apply discounts (if applicable).
On the POS view Transactions button panel, click Suspend.
A confirmation popup appears.
Click Yes to suspend the sale.
The sale's information is stored for later processing and the POS view is re-set to its default settings e.g. it is blank, awaiting the next transaction.
OR
Click No to cancel the suspension and return to the POS view.
On the POS view Transactions button panel, click Resume.
The Suspended Sales screen appears listing all sales that are currently suspended.
On the Suspended Sales screen, find the sale you want to resume. Use the Next and Previous buttons (
) to scroll through the list if necessary.
Click the sale's Resume button.
The Suspended Sales screen closes and the sale appears in the POS view.
TIP: To return to the POS view without resuming the sale, at the bottom of the Suspended Sales screen, click the Close button.
Continue to transact the sale as normal. For help, see Transacting a Sale: Quickview.
On the POS view Transactions button panel, click Resume.
The Suspended Sales screen appears listing all sales that are currently suspended.
On the Suspended Sales screen, find the sale you want to resume. Use the Next and Previous buttons () to scroll through the list if necessary.
Click the sale's Discard button.
A confirmation popup appears.
Click Yes to remove the suspended transaction.
TIP: To return to the POS view without discarding the sale, at the bottom of the Suspended Sales screen, click the Close button.
Only sales transactions can be suspended. Refunds that are in progress cannot be suspended.
There is no limit on the number of sales that can be concurrently suspended.
All suspended sales automatically expire once the expiry threshold is reached (e.g., if the system is configured to keep suspended sales for 7 days, a sale will expire and disappear on day 8). Once a suspended sale expires, it can no longer be resumed. The expiry threshold is configured in the Configuration - Settings screen.
All items in a suspended sale decrease inventory counts. If a suspended sale is resumed and subsequently cancelled, inventory counts are re-adjusted accordingly.
A single sale can be suspended and resumed many times.
Suspending and Resuming Transactions (Mobile)