You can void a credit sale that has not yet gone through Batch Close by processing a credit void. To reverse a credit sale that is in a closed batch, you must process a return instead.
NOTE: If you are operating the PAYD Pro PlusTM in a multi-lane environment, only debit transactions that are in the open batch of the POS in use can be voided.
On the POS view Transactions button panel, click Void/Return.
The Void/Return Sales Search screen appears.
Scan the receipt barcode or enter the Sale ID in the Search textbox and click the Search button (
).
The matching sale appears on the screen.
NOTE: For detailed help, see Finding the Original Sale.
Void the sale following the instructions below for integrated merchants or non-integrated merchants.
If your PAYD Pro Plus system is integrated with the Moneris® payment processing solution, you will be processing integrated credit card voids.
NOTE: Card type is determined by the processing response received by PAYD Pro Plus . If you select a credit card void and a debit card is scanned, the transaction is processed as a credit card transaction and recorded as such on receipts and reports.
On the Void/Return - Sales Search screen, click the sale's Void button.
NOTE: If a sale does not have a Void button, it cannot be voided. If the sale has a Return button, you can process a return instead.
When prompted, click Yes.
The Credit Void Transaction popup appears displaying the original Authorization ID and the amount to be voided.
Click the Swipe or Insert/Swipe button.
Do one of the following:
If the PINpad is chip-enabled and the card is a chip card, insert the card in the PINpad's chip card reader, OR
Swipe the credit card on the PINpad's magnetic stripe reader.
If you experience problems, click the button again and swipe/re-swipe the card.
If still unsuccessful, click the Manual button, manually enter the credit card number and expiry date, and click OK.
Complete the transaction as prompted.
The popup confirms the void and displays the void amount. The cash drawer opens and void receipts print.
To close the popup and return to the POS view, click Close.
NOTE: Your system may behave differently depending on how receipt options were configured.
If the credit card void transaction is declined, a Declined message appears on the popup and a Declined receipt prints.
Attempt to process the transaction again in case of input error.
If still unsuccessful, click the Close button at the bottom of the popup to cancel the void.
The popup closes and you are returned to the POS view.
Refund the customer by processing an independent refund. For more help, see Processing an Independent Refund.
If your PAYD Pro Plus system is not integrated with the Moneris payment processing solution, you will need to process credit card void transactions separately on your non-integrated terminal in addition to processing them on PAYD Pro Plus.
On the Void/Return - Sales Search screen, click the sale's Void button.
NOTE: If a sale does not have a Void button, it cannot be voided. If the sale has a Return button, you can process a return instead.
When prompted, click Yes.
The Credit Void Transaction popup appears displaying the original Authorization ID and the amount to be voided.
Process the transaction on your terminal as you would normally, making a note of the Auth ID.
On the Credit Void Transaction popup, enter the Auth ID and click Void.
The cash drawer opens, a void receipt prints and the popup displays the amount of the void.
NOTE: Your system may behave differently depending on how receipt options were configured.
Attempt to process the transaction on the non-integrated terminal again in case of input error.
If still unsuccessful, click the Close button at the bottom of the popup to cancel the void.
The popup closes and you are returned to the POS view.
Refund the customer by processing an independent refund. For more help, see Processing an Independent Refund.