Processing a Cash Refund

Once you have found the original sale to return, and selected the products that the customer is returning/exchanging, you need to complete the return by processing payment to cash.

NOTE: You do not need to process a refund with the same payment method that was used in the original sale. However, if the original sale was processed as a split tender payment, you have to process the refund using a single tender type.

To process a cash refund:

1. In the POS view, find the original sale you wish to return.

2. In the Select product(s) for return or exchange popup, select the items the customer is returning. If applicable, add items the customer is taking in exchange.

3. The POS view reappears and the items selected for return appear on the bill with a negative amount due.

4. On the Transactions buttons panel, click Cash.
   The Cash Refund screen appears.
   

5. Verify the amount being refunded and click the OK button.
   A refund receipt prints and the drawer opens.

6. Withdraw the cash from the till and give it to the customer.

Related Topics:

Selecting Items for Return

Exchanging a Sale Item

Processing a Cash Payment

Processing a Debit Refund

Processing a Credit Card Refund

Processing a Gift Card Refund

Processing a Store Credit Refund

Processing a Split Tender Payment

Configuring Merchant Receipt Options