Offline Mode is a backup option available in the event that you are not able to connect to the PAYD Pro Plus server because of Internet problems or scheduled outages. Offline Mode provides a simplified version of the POS view that allows you to transact sales by entering sale item and payment information. This information is temporarily stored locally on the POS and is used to update your PAYD Pro Plus inventory and transaction history on the Moneris® server once you are back online.
While you are in Offline Mode, PAYD Pro Plus keeps track of Offline transactions (a sale transacted while the POS view is in Offline Mode). Offline transactions are temporarily stored on the POS and must be force posted once back online to update your inventory and transaction history on the server and to obtain a balanced Cash-Out and Batch Close. Refunds and voids cannot be transacted while in Offline Mode. See "pending transaction." and displays the number on the status bar of the POS View - Offline Mode. When you switch back to Online Mode, PAYD Pro Plus detects whether there are any pending offline transactions and, if so, displays the number on the POS View status bar. At that point, you can force post these pending transactions to the PAYD Pro Plus server in order to reconcile them with the POS. For more help, see Posting Pending Transactions.
NOTE: The number displayed on the status bar includes pending Card Present IVR transactions in addition to Offline transactions. Both types of transaction are included in a force post. You must post pending transactions to include them in the next Cash-Out (not posting them will produce imbalanced results). If you are operating PAYD Pro Plus in a multi-lane environment, the number shown represents transactions pending only on the POS in use, and a post from that POS affects only those transactions.
Offline Mode does not support all the features of the PAYD Pro Plus In-Store POS view , so it is important to understand what you can and cannot do in Offline Mode.
NOTE: If you are an integrated merchant, you cannot transact debit card sales while in Offline Mode. You can only perform cash, credit card, gift card and cheque sales.
Add items to a sale - Add items by keying in quantity, Product ID and, if necessary, description, price and applicable taxes.
Apply a discount - Apply a discount to a sale.
Check out - "Check out" by entering payment information such as cash tendered and debit/credit card information.
Assign a customer to a sale
Determine if a product has special pricing associated with it (e.g., assignment of pricing group or linking to a promotion )
Return sales
Search transactions
Search customers or inventory
Run reports
Cash out
Operate PAYD Administration
Closing a Batch