Voiding a Sale: Quickview

Use the POS view to void a sale on your PAYD Pro PlusTM system. The view is displayed automatically when you log in.

NOTE: Debit and credit sales can be voided after Cash-Out only if the transactions are in the open batch (i.e., have not yet gone through Batch Close). If you are operating in a multi-lane environment, only transactions in the open batch of the POS in use can be voided.

Voiding a sale takes just two steps:

  1. Find the original sale

  2. Void the sale

 

Finding the Original Sale (Void)

To find the original sale:

  1. On the Transactions button panel, click Void/Return.

  1. Scan the receipt barcode or enter the Sale ID in the Refund/Void - Sales Search screen and click the Search button ().

NOTE: You can also search on date (YYYY/MM/ DD) or customer name, phone number or email.

Matching sales appear on the screen.

  1. Void the sale as shown below.

NOTE: For detailed help, see Finding the Original Sale.

Voiding the Sale

You must process a void using the same payment type that was used in the original sale: debit, credit or split payment.

To void a debit sale:

  1. On the Void/Return - Sales Search screen, click the sale's Void button.

  2. When prompted, click Yes.

  3. Click the Swipe or Insert/Swipe button.

  4. Insert or swipe the debit card on the PINpad.

  5. Complete the transaction as prompted.

NOTE: For detailed help, including how to process a non-integrated debit void, see Voiding a Debit Sale.

 

To void a credit card sale:

  1. On the Void/Return - Sales Search screen, click the original sale's Void button.

  2. When prompted, click Yes.

  3. Click the Swipe or Insert/Swipe button.

  1. Insert or swipe the card on the PINpad.

  1. Complete the transaction as prompted.

NOTE: For detailed help, including how to process a non-integrated credit card void, see Voiding a Credit Card Sale.

 

To void a split tender sale:

  1. On the Void/Return - Sales Search screen, click the original sale's Void button.

  2. When prompted, click Yes.

  1. Void the first transaction as you would normally (for more help, see Voiding a Debit Sale or Voiding a Credit Card Sale).

  2. Void the second transaction as you would normally (for more help, see Voiding a Debit Sale or Voiding a Credit Card Sale).

NOTE: For detailed help, including how to process a non-integrated split tender void, see Voiding a Split Tender Sale.

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