Sometimes transactions need to be corrected, and the system provides two correction methods: Void and Return. You can access the Void and Return functionality by clicking the Void/Return button on the Transactions button panel. Voiding cancels a transaction completely. Return can be a partial cancellation; you can return one or more items for refund or exchange.
NOTE: The Void functionality is not available in the PAYD Pro PlusTM Mobile Solution. If Mobile App users wish to void a transaction, they will need to perform this task using the PAYD Pro Plus In-Store Solution POS view.
The scenarios for using these methods differ, Refer to the chart below to determine when to void and when to return.
Perform a Void when: |
Perform a Return when: |
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